What should I do if I face technical issues during my exam?

If something goes wrong during your exam, stay calm. Your answers are saved automatically at regular intervals, so you are unlikely to lose any progress.

Your exam is monitored by a live proctor. If you experience a technical issue and your connection is still active, you can speak to your proctor directly via audio, or use the live chat function if you cannot hear them.

Internet connection problems

If your connection drops or becomes unstable, re-open the TestReach app and reconnect. Try switching to a wired connection if possible.

If you cannot reconnect, contact TestReach directly and they will arrange to get you back into your exam:

• Email: support@testreach.com
• Phone: +353 (0)1 699 1385 (Ireland) / +44 (0)20 3475 8685 (UK)