What should I do if I face technical issues during my exam?
Answer
If you experience technical issues during your Exam, follow these steps:
1. Stay Calm and dont panic, LIA is always available to assist.
2. Identify the Issue
- Internet Connection: Check if your internet is slow or disconnected. Try reconnecting or switching to a wired connection.
- Webcam or Microphone: Ensure they are properly connected and not blocked by other applications.
- Exam Platform Freeze/Crash: Refresh the page or restart the exam application if allowed.
- Are you using a work laptop?
3. Contact ProctorExam live chat for assistance and if they are unable to assist you - call or email LIA 01 456 3890 / education@lia.ie
Additional Information- Perform a system check before your exam to minimise issues.
- Ensure a stable internet connection (preferably wired) to reduce the risk of disconnection.
- Familiarise yourself with the support contact details before starting your exam.
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